I find promo codes? How do I change the contact information or shipping information on my account? What is the Purina carbon neutral shipping program? Yes, our products are backed by a 100 satisfaction guarantee.
How long will it take for my prescription to be approved? You will only need to request approval the first time you order a therapeutic diet, treat, or probiotic. Enter your Zip Code in the Pet Owner Registration section of the home screen and click Find My Clinic. How do we know it works? You will receive an email notification if any changes are made to your therapeutic diet approvals. All American Express, Master Card and Visa credit/debit cards are accepted. Why is Purina concerned about sustainability? I received an email saying I was approved and my order shipped, but it has not been delivered. For uploaded images: Your uploaded script will be reviewed by our customer service team and accepted or denied. Click My Auto-Shipments to manage any of your automatic shipments.